Feedback

MaysonG@aol.com
Thu, 14 Nov 1996 11:14:01 -0500

Cuno Pfister wrote:

>>Maybe someone can think of a way to preprocess feedback so we can handle it
more efficiently.<<

One way to preprocess feedback is to enlist the users. I've seen other
products use a mailing list like this one for bug reports, wish lists,
suggestions, beta release discussions, general questions, etc. with extremely
successful results. It cuts down on duplication of bug reports, possibly even
encourages people to report bugs which they believe somebody MUST already
have reported which noone has. Many problems could be resolved by other
users, with very little intervention by Omi personnel required. Whether
there's enough of a critical mass of experienced users of Oberon/F to do this
yet is another question, but an open list like this can help amazingly in
developing such a critical mass. It also requires a certain amount of list
management: making sure that flame wars don't take over, seeing that
questions don't slip through the cracks, etc., but this takes less time than
dealing individually with repetitive bug reports, questions and criticisms.